Debit Card Fraud Alerts
Your security is a top priority for us, and that is why we are excited to share with you that all our clients are automatically enrolled for Fraud Alerts for their MemoryBank MasterCard® debit card.
As a division of Republic Bank & Trust Company we’ve always monitored your debit card transaction for suspicious activity, and now we can quickly alert you if we see something that appears suspicious. These alerts, should you receive one, will be identified as coming from Republic Bank rather than our divisional name of MemoryBank
Fraud Alerts sent by Republic Bank to MemoryBank debit cardholders include real-time, two-way SMS text for quicker fraud identification and prevention, as well as interactive voice call and email fraud notifications if no response is received from you by text or phone call. This new service is designed to provide you with the opportunity to interactively engage in our fraud protection and detection efforts and decrease fraud losses.
How It Works
If you receive a Fraud Text Alert from us, you will be prompted to respond.
|Y||By sending a 'Y' you are confirming that the transaction presented to you is legitimate. Your card will be unblocked within 5-10 minutes of the system receiving your 'Y' response.|
|N||By texting 'N' you are telling us that you did not make the purchase. We will stop the transaction and text you a number to call to validate outstanding charges, prevent any further fraud and start the process of getting you a new card.|
|HELP||Text 'HELP' to contact Fraud Alert Help Line.|
|STOP||You can text 'STOP' at any time to end your text based Fraud Alert services.|
Q: Is this service 24 hours, or only in certain windows?
A: SMS Texts and emails are sent 24/7. Calls are sent from 8 a.m. to 9 p.m. in your time zone. Voice calls pending from the night before are triggered the following morning at the applicable time noted above. Agents are available 24/7.
Q: What triggers these alerts?
A: Transactions that we have identified as potential fraud triggers the alerts.
Q: Can the alerts be sent to clients traveling internationally?
A: Some clients have U.S. numbers, but are traveling overseas and could have a non-U.S. carrier.
We are unable to send text or phone calls internationally, but please make sure your email address is current because we can email you 24/7.
Q How do I enroll in Text Fraud Alerts?
A As a MemoryBank debit cardholder, you have already been enrolled for these enhanced services as part of our fraud protection services.
Q How can I stop text messages if I don’t want to receive them any longer?
A All you need to do is respond back to the SMS text alert with the word STOP. U.S. clients who have service through AT&T, Verizon, Sprint, and T-Mobile will not be charged message or data rates for our fraud alerts. We absorb that cost for you!
Q If I receive an alert, does that automatically block my account from further purchases?
A The majority of suspected fraud accounts will be blocked, just as they are today. However, some lower risk items may not be declined.
Q: If I respond back that the transaction(s) are valid, will you automatically unblock my account?
A: Yes, though please keep in mind that it could take 5-10 minutes for a block to be removed in some situations.
Q: If a transaction is declined due to suspected fraud, but I validate that I did make the purchase, can I try to complete the purchase again?
A: Once the alert is updated in our fraud system, you can attempt the transaction again, usually within 5-10 minutes of the initial call/text/email to validate security.
Q: Can I establish preferences through my mobile app?
A: Fraud Alerts are not configured through our mobile app, but rather through our fraud systems. The standard order of engagement is:
- Voice Call
Q: Will I be charged for these SMS texts?
A: Fraud Alerts are supported by Verizon, AT&T, Sprint, and T-Mobile. Standard Carrier messaging rates do not apply. Message frequency is based on user activity. If you utilize a Carrier that is not supported, you will not receive SMS text alerts, but will be called through our automated system.
Q: What will an email look like?
Q: What will a text look like?
Please be sure to provide MemoryBank with any updates to your mobile phone number and other contact information so you can be assured that any alerts are properly delivered to you. You can contact us at (877) 757-3400 for more information, or to update your contact information.